Help

Expand screen ↗

Navigation: Help
Primary audience: every signed-in user

Purpose

Help provides contextual product guidance, user and administration documentation, release information, service status, and support-case access. Content is filtered by product version, role, permission, language, and installed solution.

Scope controls and indicators

Product Version selects the applicable documentation version. Role adapts task guidance without changing access. Content filters guides, reference, administration, developer, or other permitted material. Language selects available localization.

Service Status shows current operational condition. Documentation shows accessible article count and freshness. Open Tickets shows the signed-in user's permitted cases and next response. Current Release identifies the active product version and release date.

Documentation search and task guidance

How can we help? searches documentation with the current version and role context. Featured tasks provide direct guides for reviewing findings, connecting a source, configuring governance, understanding evidence and confidence, or scheduling a report.

Browse by task groups material into meetings, work, business intelligence, agents and AI, and administration. Support & resources shows open support cases, contact route, release notes, platform status, and security or trust information.

Supporting analysis

Documentation coverage shows articles by product area and identifies missing or stale content. Recently updated lists changed guidance. Support actions provides ticket, guided setup, and status links.

Actions

• Search, open, bookmark, or share a permitted help article.
• Launch contextual help from the current screen.
• Open or update a support ticket.
• Start a guided setup or troubleshooting flow.
• Open release notes, platform status, or security information.
• Report inaccurate or incomplete documentation.

Recommended procedure

Confirm the selected product version and role, search by the task or visible label, and follow the documented prerequisites. Include page, time, object ID, and non-sensitive error details when opening support. Do not attach customer evidence unless the support route explicitly authorizes it.

States and limitations

Unavailable or permission-restricted articles are not exposed through search snippets. Service status provides operational information but does not replace incident communication for customer-specific issues.

Related screens

Sources & Integrations, Governance, AI Operations, and Platform Operations.